Every industry has individual needs.
We were engaged in various projects to improve and influence.
In this article we present solution for:
Industry: Banking
How is my customer’s sensitive data protected?
Having done data masking using Shield Platform Encryption we have protected a variety of information maintained about clients within the org, as well as attachments stored within Salesforce or search indexes. Shield Platform Encryption relies on a unique tenant secret that we control and a master secret that Salesforce maintains. Your customers may feel safe as their data is well protected with muffinsoft.
Industry: E-commerce
Can I build my store on Salesforce?
Leveraging B2B Commerce, we have built tailor-made stores directly within Salesforce. We manage all information about your products, product categories, and prices on our end. Moreover, we can create promotions and coupons that your customers can use based on your specified criteria – all in one place.
Industry: Customer Service
How can I manage all the different channels of communication?
Due to having implemented the Omnichannel that comes with Salesforce Service Cloud, we have enabled the management of all communication channels in one screen. Whether we were contacted via phone, email, Facebook Messenger, or Twitter, the system created cases and allowed the team to speak to the customers in real-time. We have then created neat reports to track the most critical KPIs.
Industry: Real estate
Is Salesforce for real estate a good idea?
Having implemented sales and renting processes within Salesforce has saved time for the client’s representatives and provided great reporting and insights. Visibility into the pipeline enabled proper planning and quarterly target completion. Automatic commission calculation for the representatives provided them with clarity about the salary for the month they could be expecting. Due to the implementation of Opportunity splits team members were able to share the commission without the managers’ involvement.
Industry: Automotive
Is there a better way to present cars to my clients?
We’ve built a vehicle configurator to enable the sellers to configure cars on the fly with the potential buyers which has greatly increased customer satisfaction. Having built a management system to order spare parts and post-sales processes to manage services like car service, tire replacements etc. has increased sales numbers in a significant way. Being able to report on the most common issues with particular car models has given the opportunity to eliminate some of them on regular check-ups, avoiding customer frustration with potential faults with their cars.
Industry: Public transport
Can public transport leverage Salesforce to its advantage?
We’ve built great processes in Salesforce that support public transportation requirements. Having built ticket booking, enabled self-service saving money and paper. Route planning enabled the fine-tuning of routes saving time and increasing passenger satisfaction. Voucher generation enabled great promotional campaigns and complaints management, and standard service processes enabled the client to stay close to their customers and react swiftly to any potential issues and conflicts, increasing customer satisfaction.
Industry: HR agency
How to use Salesforce in the recruitment business?
Leading a recruitment process can be challenging. Thanks to Salesforce we were able to set up a full recruitment cycle in a userfriendly way. Having leveraged public communities we’ve enabled candidates to apply directly from the client’s website or job advertisements. As we know how important GDPR is in this business, we’ve established automation so that candidates could withdraw their consents easily by themselves, eliminating human error in this very sensitive aspect.
Industry: SRM
How can I manage my suppliers?
We know how important it is to manage the relationships with your suppliers closely. Having implemented Supplier Relationship Management we’ve helped to maintain and contain important information about the suppliers, deliveries, promptness, and products. Having leveraged the supplier rating system based on assigning stars – 1 through 5, with the addition of a note outlining the reason for the score given. We’ve enabled suppliers to raise issues with the cars, deliveries, and sub-suppliers and even allow them to do self-assessments.
Industry: CPQ (Custom)
How can I manage my products and orders?
Having leveraged tailor-made functionalities enabling capturing information about products, their attributes, prices, capacity, storage options, and delivery options we’ve enabled very precise product maintenance. Configuration of quotes with price modification, lead times, management of ship to, sold to, mass/single/scale pricing, and management of full ordering path enabled the client to have a precise view of what was happening with their clients’ orders. Having given the possibility of easy re-ordering has increased not only sales but customer satisfaction also.
Industry: Chemical
How can I leverage Salesforce in the chemical industry?
Having implemented Sales Cloud for clients from the chemical industry, we know how important it is to manage products and their information and be able to raise issues whenever there is a fault with one of the machines or reagents so the support can take appropriate and timely actions. Having integrated JDE, OnBase, and MuleSoft we’ve enabled information flow across all platforms.
Industry: Energy
What do I know about my customers?
C360 view – that’s what we’ve aimed for with this implementation. Full view into all the information concerning a client’s contract whether it was energy or electricity. Having integrated Powerdata, and Powercloud and having leveraged Omnistudio (vlocity) to create processes and C360 views we’ve enabled custom actions like add meter, create invoice, change billing address, terminate contract, change customer data, relocation, new payment method, change deposit and withdrawal.
Industry: Automotive
How can I leverage B2B Commerce?
Having built a B2B store for the dealers enabled them to easily order spare parts without having to reach out to our client directly which was an important time saver and quality of life improvement for their dealers. Having enabled the dealers to log in, gave them the possibility of ordering, and reordering based on already purchased products. Do you have a complex checkout process? We’ve created a custom checkout to accommodate even the most complex requirements.
