Project: Salesforce Experience Cloud Project for Genesis Motors Europe
It is not our first challenge with the Salesforce Experience Cloud
Challenge
The lighting solutions company had various global partners, each with specific support and sales data requirements. Therefore, they needed a platform that could provide a unified solution to all its partners. They also required a customizable portal layout that could be adapted to meet the needs of each partner. Finally, they needed a place for partners to collaborate with other users under the same account.
Solution
A custom solution was built to provide a seamless experience on Salesforce Experience Cloud. Various custom components were used to meet the company’s specific requirements. Users can self-register on the platform and, after authentication, are granted access to the page. Access to available features is configured in Salesforce for each user, ensuring that only authorized individuals can access sensitive data.
Multiple integrations were created between Salesforce and the company’s existing IT infrastructure, including the SAP ERP system and Single Sign-On User. These integrations enable partners to log in using their enterprise email accounts, enhancing the user experience.
Result
The successful delivery of the Salesforce Experience Cloud implementation resulted in a very high adoption rate by the company’s partners. In addition, the platform drastically decreased email and phone communication between the partners and the company, as partners can perform most of the necessary actions themselves.
Overall, the implementation of Salesforce Experience Cloud provided the lighting solutions company with a unified platform that met the specific needs of its partners. In addition, the platform’s customizability and integrations enabled partners to access support and sales data efficiently, collaborate with other users, and customize the portal layout to meet their needs. As a result, the company enhanced its partner’s experience and improved collaboration across its global operations.
